Effective Date: 17 August 2026
Magic Woolen Yarn respects your privacy and is committed to protecting the personal information you provide while using our website, https://magicwoolenyarn.in/.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how it may be shared when you browse our website or purchase products from us.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, or use our services, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping and delivery address
- Order details
- Product and transaction information
- Information provided when contacting customer support
- IP address and basic browser or device information
- Cookies and website usage information
We collect information that is reasonably necessary to provide our products and services and to process and fulfil customer orders.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Process payments
- Send order confirmations and order updates
- Respond to customer enquiries
- Handle cancellations, returns, replacements and refunds
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
3. Payment Information
Payments made through our website may be processed through third-party payment service providers, including Razorpay.
Magic Woolen Yarn does not intentionally store complete debit card numbers, credit card numbers, UPI PINs, internet banking passwords, or other sensitive payment credentials on its own website servers.
Payment information is handled by the applicable payment service provider according to its security and privacy practices.
4. Sharing of Information
We may share necessary customer information with trusted service providers where required to provide our services or fulfil an order.
These may include:
- Payment gateway and payment service providers
- Courier and logistics partners
- Website hosting and technical service providers
- Customer support/service providers
- Government, regulatory or law-enforcement authorities where legally required
We do not sell or rent customers’ personal information for unrelated purposes.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better shopping experience.
You may manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
6. Third-Party Services
Our website may use third-party services such as payment gateways, hosting services, analytics tools, communication services and delivery partners.
These third parties may process information according to their own applicable privacy policies and terms.
7. Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain customer and transaction information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.
9. Customer Privacy Rights
If you have questions about your personal information, want to request correction of inaccurate information, or have a privacy-related concern, you can contact us using the details provided below.
10. Children’s Privacy
Our website is intended for general customers. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
Magic Woolen Yarn may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
For privacy-related questions or concerns, please contact:
Magic Woolen Yarn
Address:
5/16, Jay Siddhart Rahivasi Sangh Chawl,
Sangh Chawl, Hanuman Galli,
Mumbai, Mumbai Suburban,
Maharashtra – 400042, India
Phone: +91 9653322373
Email: sunnychauhan908@gmail.com